We know how important your jewellery is to you. That’s why every piece is CRAFTD to last, and backed by a lifetime warranty.

What Your Lifetime Warranty Covers

Our Lifetime Guarantee protects you against any manufacturing defects from the moment your CRAFTD piece arrives. If you experience any of the following issues, we’ll make it right with a repair or replacement:

Breakage, faulty mechanisms, or clasps
Chains snapping
Tarnishing or discolouration (beyond typical wear)
Scratches (beyond surface-level wear)
Stones falling out

Our promise to you:

Unlike other warranties, CRAFTD guarantees the quality of your jewellery for life. In the unlikely event a replacement piece also has a defect (though it hasn’t happened yet), we’ll continue to cover it under the same guarantee.

What Your Warranty Doesn’t Cover

Non-jewellery CRAFTD products
Claims made using previously submitted photos
Lost or stolen items
Intentional damage or damage caused by third parties
Excessive wear and tear

Examples of excessive wear and tear:

Jewellery that has been subjected to intense or repeated misuse and shows damage beyond what we cover under our manufacturing guarantee.

How to Claim

To start a claim, simply email a clear photo of the item, along with your order number and a description of the defect, to hello@craftdlondon.com, and we’ll guide you through the next steps. Please note, claims without a photo cannot be processed.

CRAFTD reserve the right to decline claims that:

Show signs of misuse or damage caused by neglect
Don’t meet the criteria of our warranty or replacement guarantee
Are flagged by our team as potentially false or fraudulent
Involves any changes to the original product. This includes custom engraving, resizing, or other modifications, all of which will void the warranty.

You can find our ring replacement policy on wedding bands here