Returns Policy

Ordering from the EU? Please see our EU Returns Policy for the EU returns portal, return label costs and return window.

How long do I have to return my order?

You have 14 days from the date your Craftd order is delivered to register and ship your return.

To be eligible for a full refund or store credit, returned items must be unworn, unused, and in the same condition as when you received them, including all original packaging. If an item is returned damaged, worn, or in an unsuitable condition, we will not be able to process your refund.

Please note: Any returns shipped after the 14-day return window will only qualify for store credit and will not be eligible for a refund to the original payment method.

Do you offer free returns?

At this time, we’re unable to provide free return labels. Returned orders remain your responsibility until they reach our facility, so we strongly recommend obtaining proof of postage from your chosen courier to ensure the return is tracked and traceable.

For UK and US customers, there’s no upfront charge when dropping off your return using the generated label or QR code; however, a £3.50 / $8.50 admin fee will be deducted from your refund.

For EU customers, return label costs vary by country and are listed in our EU Returns Policy. EU returns go to our EU warehouse, so no customs charges or import duties apply.

For international returns from outside the UK, US and EU, customers are responsible for all costs associated with returning their order, including shipping fees, customs charges, and any import duties incurred during the return process.

When will I receive my refund?

The timing of your refund depends on how long it takes for your returned items to reach us and be processed by our team.

• We only issue refunds to the original payment method used at the time of purchase.
• Once our team has processed your return, you’ll receive an email notification. Please allow up to 14 days for the refund to appear in your account, though it often happens much sooner.

Can I combine multiple returns?

No, each return must be registered and sent separately. Combining multiple return in a single package can delay the processing of your refund, so please ensure each return is packaged individually.

Remember to keep proof of postage for each return.

If your return is lost in transit and you cannot provide proof of postage, we won’t be able to process your refund. However, if you can provide a valid tracking number or postage receipt, we’ll offer store credit for your return.

Please note: All postage costs are non-refundable.

Gift wrapping

Gift wrapping is eligible for return only if the original security sticker remains fully intact. If the security sticker has been removed or tampered with, the gift wrapping is deemed non-returnable. In the event that we receive gift wrapping in this condition, no refund will be issued. Any such returns are made entirely at the customer’s own risk and will be securely destroyed upon receipt. By returning the item in this condition, the customer accepts full liability that it will not be returned to them and no reimbursement will be provided.