Missing item from your order

If your order has arrived and an item is missing, we’re here to help.

Please note that any missing item claims must be made within 7 days of the delivery date. This allows our team to investigate and resolve the issue as quickly as possible.

To report a missing item, please email our Customer Support team at hello@craftdlondon.com with the following details:

• Your full name
• Order number
• A brief description of the missing item
• A photo of the package and packing slip, if possible

We’ll review your request and get back to you as soon as possible with the next steps.